2. What’s the difference between a chatbot and a voice bot?
A chatbot interacts with users via text (on your website, Messenger, WhatsApp, etc.). A voice bot engages with users over phone calls using text-to-speech and speech recognition.
3. Who can benefit from AI automation?
Any business handling customer communication, lead generation, bookings, or repetitive tasks — such as call centers, agencies, consultants, and local service businesses — can gain from automation.
4. What are some examples of tasks that AI can automate?
- Lead qualification
- Appointment booking
- Customer support FAQs
- Follow-up calls/texts
- Invoice reminders
- Website content creation
- Social media posting
5. What is a voice bot and how does it work?
A voice bot is an automated phone system that uses AI to talk to customers, qualify leads, answer FAQs, or route calls. Our bots are powered by Twilio and use pre-built flows that can be customized for your industry.
6. Can I use a voice bot for lead generation?
Yes! Voice bots are excellent for outbound demo calls, inbound call handling, and capturing lead intent. They can ask qualification questions and pass hot leads to your CRM or sales team.
7. Can people talk back to the voice bot?
- Keypad responses (DTMF): "Press 1 for yes, 2 for no"
- Voice commands: "Say 'sales' to talk to our team" We can also integrate with natural language processing tools for advanced, free-form conversations.
8. Can I demo a voice bot before using it?
Yes! You can enter your mobile number on our demo page and receive a live call from one of our voice bots.
9. What industries are voice bots best suited for?
- Call centers
- Claims and insurance services
- Debt/IVA campaigns
- Utility or broadband sales
- Appointment-based businesses
- Real estate and legal services
10. What is a chatbot and what can it do?
A chatbot is an AI-powered system embedded on your website or messaging platform. It can:
- Answer questions
- Collect contact details
- Provide quotes
- Qualify leads
- Book appointments
- Offer 24/7 support
11. Can your chatbot be trained to answer questions about my business?
Absolutely. We can integrate your FAQ, website content, service pages, and more into the chatbot’s knowledge base, so it answers based on your exact offerings.
12. Will users know they’re talking to a bot?
We design bots to feel helpful, natural, and human-like — but transparent. You can choose whether the bot identifies itself as a virtual assistant or simulates a live rep.
13. Can the chatbot hand off to a real human?
Yes! Our chatbots can seamlessly escalate conversations to a live agent or notify your team when high-value leads come in.
14. Where can I use my chatbot?
- Your website
- Instagram DMs
- Facebook Messenger
- Landing pages
- Customer support portals
15. Do I need to be technical to use your services?
Not at all. We handle all the tech — from setup to training your bot. You simply tell us what your goals are.
16. Can you customize the voice or personality of the bots?
Yes. We can adjust the tone, style, and even use different languages, voice types, or scripts depending on your audience.
17. How long does setup take?
Most chatbot or voice bot demos are ready within 5-10 business days. Custom builds vary depending on complexity.
18. What tools do you integrate with?
We integrate with:
- CRMs (like ActiveCampaign, HubSpot, Salesforce)
- Calendars (Google, Outlook)
- Email platforms
- Google Sheets
- Zapier & Make (Integromat)
- WhatsApp Business API
…and many more.
19. How can AI automation help me scale my business?
AI automation saves time, reduces costs, and creates scalable systems that don’t rely on constant human input. You can qualify 100s of leads, follow up instantly, and serve clients even while you sleep.
20. Do you offer done-for-you services?
Yes. Our Fortress AI Automation service includes strategy, bot design, setup, and deployment — fully done for you. We can also offer support, optimization, and analytics.